Welcome to Softseatbase (www.softseatbase.com), a website owned and operated by www.softseatbase.com. This shipping policy details our processes and timelines for processing and delivering orders to consumers in Europe and the United States.
By purchasing goods from our website, you agree to the following terms.
Shipping Area and Origin
We only provide service and shipping to retail customers located in Europe and the United States.
All orders are processed and shipped directly from our headquarters located at VIA SCAZZERI 3, BR 72021 Francavilla Fontana.
Processing and Shipping Time
Our goal is to maintain structural accuracy throughout the shipping chain while shipping efficiently.
Order Processing Time: Orders require 1 to 2 business days for preparation, verification, and packaging before being delivered to our designated shipping partner. Business days do not include weekends and Italian public holidays.
Estimated Shipping Time: After shipment, standard shipping takes approximately 5 to 9 business days to reach the designated destination.
Authorized Logistics Partners
To ensure reliable cross-border delivery, we partner only with reputable courier and premium shipping carriers, utilizing the following services:
DHL Priority/Express
FedEx Priority Service
UPS Priority Service
The system automatically assigns suitable couriers based on regional efficiency and distance from the delivery address provided at checkout.
We have integrated automated shipment tracking
into our order management system to ensure end-to-end shipping transparency. Consumers will receive automatic notifications at the following key milestones via the email address provided at checkout:
Shipped: Orders are dispatched immediately after leaving our warehouse, and the carrier generates a tracking number.
In Transit/Hub Arrival: Packages are dispatched when they arrive at major international logistics hubs.
Local Delivery: Packages are dispatched when handed over to local courier companies for final delivery.
Delivery Inquiries and Shipping Delays
While transit times are standard estimates based on average carrier performance, unexpected delays may occur due to customs processing or carrier volume.
If shipments exceed the estimated delivery time, the following strict provisions apply:
Investigation: Upon receiving notification through our customer channels, we will immediately initiate a formal investigation with the relevant carrier (DHL, FedEx, or UPS) to determine the exact status of the goods.
Resolution: If the carrier formally confirms the package is lost, or if the package has not been received within 20 days from the date of shipment, we will take immediate remedial action. Depending on the specific circumstances and the consumer’s wishes, we will either refund the full amount to the original payment account or arrange for an immediate reshipment.
Customs, Duties, and Import Taxes (Delivered Duty Paid Terms)
To ensure a smooth shopping experience, all orders shipped to consumers in the US and Europe are delivered duty paid (DDP). This means that all applicable import duties, clearance fees, and import taxes are pre-calculated and fully borne by Softseatbase at the time of shipment.
Upon arrival of the package, the customer will not incur any unexpected fees or customs duties. We ensure that all customs documents accurately reflect the actual goods shipped from Italy to guarantee smooth and compliant import clearance.
Company Contact Information
For any questions regarding your shipment, order tracking, or shipping details, please contact our management directly:
Company Name: Møbel Ejendomme ApS
Brand Name: Softseatbase
Website: www.softseatbase.com
Registered Trade Name: PARRI ANTONELLO
Address: VIA SCAZZERI 3, BR 72021 Francavilla Fontana
Email: chair@softseatbase.com
Phone Number: +44 7446 315209