Thank you for visiting Softseatbase. We welcome your inquiries regarding our products, order assistance, or general customer support. Our team is dedicated to providing efficient assistance to all customers across Europe and the United States.
Contact Information
For any questions, product inquiries, or support requests, please contact us directly using our official corporate details provided below:
- Brand Name: Softseatbase
- Company Name: Møbel Ejendomme ApS
- Registered Office Address: Mejsevej 3, Hørmested, 9870 Sindal, Denmark
- Company Registration Number (CVR): DK 44931621
- Customer Support Email: chair@softseatbase.com
- Telephone Number: +45 98484433
Customer Support Availability
To ensure all inquiries receive thorough attention, our customer service operations are managed under the following structure:
- Inquiry Submission: Customers may submit inquiries via the contact email provided above at any time. For efficiency and tracking, email is our preferred method of communication.
- Response Window: Our standard communication protocol aims to address all correspondence within 24 hours of receipt during standard business hours (Monday to Friday, 9:00 AM – 5:00 PM CET, excluding Danish public holidays).
- Communication Policy: To help us assist you efficiently, please include your order reference number (if applicable) and a clear overview of your query.
Data Handling & Professional Conduct
By contacting Softseatbase via email or telephone, you acknowledge that the information provided will be processed strictly for the purpose of resolving your inquiry and administering customer service. All communication records are maintained securely in compliance with applicable corporate record-keeping standards.
We are committed to resolving all customer issues logically and professionally. In alignment with this, we require all correspondence to remain respectful. While we reserve the right to restrict communication channels in exceptional instances of verified harassment or fraudulent intent, any such administrative action will strictly not affect or prejudice the processing of eligible returns, refunds, or cancellations compliant with our standard Refund Policy.