Orders & Payments
What payment methods do we accept?
We accept a variety of secure payment methods to ensure a convenient checkout experience. You can securely complete your purchase using major credit and debit cards, including Visa, Mastercard, and American Express. We also support e-wallets such as Apple Pay and Google Pay. All transactions are processed through fully encrypted industry-standard protocols to protect your billing information.
When will my card be charged?
Your chosen payment method will be securely charged during the final checkout step, provided you have explicitly confirmed and successfully submitted your order.
Shipping & Delivery
Where do you ship from and which regions do you serve?
All orders are shipped directly from us at VIA SCAZZERI 3, BR 72021 Francavilla Fontana. We are proud to offer dedicated business delivery services to consumers in Europe and the USA.
What is your processing and delivery time?
Order processing: Standard order verification, quality assessment, and packaging take 1 to 2 business days before shipment.
Shipping Time: We partner with premium logistics and courier companies including DHL Priority, FedEx Priority, and UPS Priority to ensure safe transport. Delivery to your destination address in Europe and the US is expected within 5 to 9 business days from the date of shipment.
How can I track my delivery?
Our service is completely transparent. At key stages of the logistics process, the system will automatically send notifications to the email address you provided at checkout:
When the package is first shipped from our warehouse (including your tracking number).
After arrival at the regional sorting center.
The package has been handed over to the carrier for local delivery.
What if my shipment is delayed beyond the estimated time?
While the vast majority of shipments arrive on time, unforeseen delays can occasionally occur. If your shipment exceeds the standard shipping time, please contact our customer service. We will immediately initiate a priority investigation with the relevant carrier. To ensure your complete satisfaction, if a package is confirmed lost or unjustifiably delayed, we will immediately arrange a full replacement or a full refund.
Returns and Consumer Rights
What is your return policy for customers in Europe and the US? We strictly adhere to EU consumer protection directives and applicable Italian and US laws, offering a 14-day withdrawal period.
You have 14 days from the date you or your designated third party actually receive the goods to cancel your purchase and request a return. This right is exercised only if the goods are unused, in their original condition, and in their original packaging.
How to initiate a standard return?
To return an item within the 14-day return period, please contact our customer service team at chair@softseatbase.com for detailed return instructions. Please note that return shipping costs and arrangements are the responsibility of the consumer.
What if my item arrives defective or damaged?
We have a rigorous quality control process; however, you will be fully protected if the product arrives with a verifiable defect or is damaged during transit.
Please contact us by email at chair@softseatbase.com within the legally mandated period after receiving the goods. To expedite the resolution process, please provide clear photographic evidence demonstrating the specific defect or damage.
After verification by our team, we will immediately provide a full refund or send a replacement item. In most cases, to save you time, you do not need to return the damaged item, unless specifically requested by our support team for internal quality assessment.
Company Logo and Contact Information
Registered trade name: PARRI ANTONELLO
Address: VIA SCAZZERI 3, BR 72021 Francavilla Fontana
Email: chair@softseatbase.com
Phone number: +44 7446 315209