- Orders & Payments
Which payment methods do you accept?
We accept a variety of secure payment methods to ensure a convenient checkout experience. You can complete your purchase securely using major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets, including Apple Pay and Google Pay. All transactions are processed through fully encrypted, industry-standard protocols to protect your billing information.
When will my card be charged?
Your selected payment method will be charged securely at the final checkout step only after your explicit confirmation and the successful placement of your order.
- Shipping & Delivery
Where do you ship from, and which regions do you serve?
All orders are dispatched directly from our dedicated facility in Denmark (Møbel Ejendomme ApS, Mejsevej 3, Hørmested, 9870 Sindal). We proudly provide commercial delivery services exclusively to consumers located within Europe and the United States.
What are your processing and delivery timelines?
Order Processing: Standard order verification, quality assessment, and packaging require 1 to 2 business days prior to dispatch.
Transit Time: We partner with premium logistics couriers—including DHL Priority, FedEx Priority, and UPS Priority—to facilitate transit. The estimated delivery window to destination addresses in Europe and the United States is 5 to 9 business days from the date of shipment.
How can I track the progress of my delivery?
Transparency throughout transit is integrated into our service. Automated notifications will be sent directly to the email address provided at checkout during key stages of the logistics journey:
Upon initial dispatch from our facility (including your tracking number).
Upon arrival at the regional sorting hub.
When the parcel is out for local delivery with the carrier.
What occurs if my shipment is delayed beyond the estimated timeline?
While the vast majority of consignments arrive within the specified timeframe, unforeseen transport delays can occasionally happen. If your delivery exceeds the standard transit window, please contact our support desk. We will immediately initiate a priority investigation with the respective carrier. To ensure your complete satisfaction, if the package is confirmed lost or delayed unreasonably, we will promptly arrange either a complete replacement of the goods or a complete reversal of the transaction amount.
- Returns & Consumer Rights
What is your return policy for European and United States customers?
In strict compliance with the European Union Consumer Rights Directive and applicable statutory protections in Denmark and the United States, we offer a 14-day Right of Withdrawal.
You have the right to cancel your purchase and initiate a return within 14 days from the day you, or a designated third party, physically receive the product. To exercise this right, the items must be unused, in their original condition, and in the original packaging.
How do I initiate a standard return?
To return an item under the 14-day withdrawal period, please email our support team at chair@softseatbase.com to receive detailed return instructions. Please note that return shipping costs and the arrangement of return transport remain the responsibility of the consumer.
What should I do if my item arrives faulty or damaged?
We maintain strict quality control protocols; however, if a product arrives with a verifiable defect or has sustained damage during transit, you are fully protected.
Please contact us via email at chair@softseatbase.com within the statutory period following receipt. To expedite the resolution, please provide clear photographic evidence demonstrating the specific fault or damage.
Upon verification by our team, we will process a full refund or dispatch a replacement item immediately. In most cases, to save your time, a physical return of the damaged item is not required, unless specifically requested by our support team for internal quality evaluation.
- Corporate Identity & Contact
Who operates this website?
This website (www.softseatbase.com) is owned and operated by Møbel Ejendomme ApS, a legally registered entity in Denmark.
Corporate Registration Number (CVR): DK 44931621
Registered Office Address: Mejsevej 3, Hørmested, 9870 Sindal, Denmark
How can I contact customer support?
For any inquiries regarding orders, logistics, or products, our dedicated support team can be reached via the following channels:
Email: chair@softseatbase.com
Telephone: +45 98484433