At Softseatbase (www.softseatbase.com), we respect the privacy of our visitors and customers. This Privacy Policy outlines how we collect, process, use, and protect your personal data when you visit our website or purchase goods from us.
In accordance with applicable data protection laws (including the General Data Protection Regulation (GDPR) (EU) 2016/679 and related U.S. federal and state privacy regulations), the data controller responsible for your personal information is:
Registered trade name: PARRI ANTONELLO
Address: VIA SCAZZERI 3, BR 72021 Francavilla Fontana
Email: chair@softseatbase.com
Phone number: +44 7446 315209
- Information We Collect
We collect and process personal data only as necessary to provide products, fulfill contractual obligations, and comply with legal requirements. The categories of information we collect include:
Identification and contact data: name, billing address, shipping address, email address, and phone number.
Transaction Data: Detailed information about purchased products, order amounts, and browsing history.
Technical and Usage Data: Data such as Internet Protocol (IP) address, browser type and version, time zone settings, operating system, and how you browse our website. We use cookies and similar tracking technologies to collect this technical data. Please see our Cookie Policy for detailed configuration information.
- Legal Basis and How We Use Your Data
We process personal data under the following legal frameworks required by European and US regulations:
Contract Fulfillment: Processing and fulfilling your orders, handling shipping logistics, and managing customer service inquiries.
Legal Compliance: Maintaining accurate company records, fulfilling tax obligations, and complying with accounting laws.
Legal Interests: To improve website functionality, analyze business performance, and prevent fraudulent transactions.
- Data Sharing and Third-Party Processors
To facilitate smooth transactions and operations, we share some of your personal data with trusted third-party service providers (as data processors).
Payment Processing: All credit and debit card payments are processed directly by our third-party payment infrastructure provider, Stripe. Your financial information will be securely transmitted directly to Stripe and will not pass through or be stored on our servers. Stripe will process this data in accordance with its privacy standards and international financial regulations.
Fulfillment and Logistics: Order details, delivery addresses, and contact numbers are shared only with our logistics partners to facilitate the direct transport and delivery of products from our factories.
We will not sell, rent, or exchange your personal information with third parties for marketing purposes.
- International Data Transfer
Because we serve customers in Europe and the United States, your data may be transferred to and processed in countries outside your jurisdiction. If data is transferred from Italy or the European Economic Area (EEA) to a country where adequate recognition has not yet been obtained, we will ensure a robust protection framework, including Standard Contractual Clauses (SCCs) approved by the European Commission, to guarantee your information receives the same level of protection. - Data Security
We employ appropriate technical, organizational, and administrative measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Personal data will only be accessible to employees and authorized partners who require the relevant information for specific business tasks. While we employ stringent industry-standard protocols to protect your information, no method of digital transmission or electronic storage is absolutely foolproof. - Data Retention Period
We retain your personal data only for the period necessary to achieve the purposes for which it was initially collected (including fulfilling legal, accounting, tax, or reporting obligations).
Customer Accounts and Purchase History: Retained for the duration of the business relationship.
Financial and Transaction Records: Mandatorily retained for 5 years from the end of the relevant fiscal year, strictly in accordance with Italian accounting law (Bogføringsloven).
Inquiries and Communications: Retained for up to 24 months after the issue is resolved to ensure continuity of service and prevent potential contractual disputes.
- Your Legal Rights
Depending on your geographic location, you have different legal rights regarding your personal information.
Applicable to Italian and EU residents (GDPR rights):
Right of Access: Request a copy of your personal data.
Right of Correction: Request correction of any inaccurate or incomplete data.
Right of Erasure (“Right to Be Forgotten”): Request the erasure of data, subject to mandatory legal retention exemptions.
Right to Restrict Processing: To restrict how your data is used under specific conditions.
Right to Data Portability: To request that your data be transferred to another organization.
Right to Object: To object to processing based on legitimate interests.
US Residents (State-Specific Privacy Rights):
Right to Know and Access: To confirm whether we process your personal data and to obtain specific information collected.
Right to Erasure: You have the right to request the erasure of personal information you have provided or obtained, subject to commercial necessity and legal exceptions.
Right to Correction: To request the correction of inaccurate personal data.
Right to Non-Discrimination: We will not discriminate against you or refuse to provide you with services because you choose to exercise any of your privacy rights.
To exercise any of the above rights, please contact our data controller at chair@softseatbase.com. We will respond to your request within the legally prescribed timeframe.
- Updates to this Policy
We reserve the right to periodically revise or update this Privacy Policy to reflect changes in our business practices, operational processes, or legal and regulatory requirements. Any updates will be posted immediately on this page with the revised “Last Updated” date.